Newly hired clients know what to expect prior to the start business email database of their employment relationship. Communication Welcome pack: communication This section of the welcome packet will inform the client how, when and where they can contact you during the project. It will tell them your preferred communication methods, how often you are available, and where they can see updates about the project. Would you accept phone calls from your customers and can they call you at any time? Specifically let her availability for phone calls be known. Is your preferred business email database communication tool email, Trello, or Slack? Let them know if you would also have regular video calls with them via Zoom or Skype.
Sometimes your clients may not be familiar with using their business email database preferred project management and communication tools. In this case, you should point them to a tutorial where they can learn how to use them. Or you can use a screen business email database recording tool like Loom to walk through each tool, teaching your customers how to use it. Obviously, the more useful it can be, the better. Be smart when making the customer communication decision. You need to consider what business email database is best for your workflow and what will help you maintain a clear boundary throughout the project, not just what is easiest for the client.
Project change Welcome pack: project change Your client business email database deserves to know the estimated turnaround time for the project up front. Therefore, this section of the welcome packet should provide answers to questions such as: What is the estimated turnaround time for the project? What could cause a response time extension? How quickly do you turn projects around? What is your response time based on? Do you have a different turnaround time for business email database different projects? And if you're charging your clients by the hour, you need to carefully track the time you spend on the project.